Getting people off autopilot in your organisation

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Autopilot – our term for living and working in an unquestioning and largely unconscioous manner. Many people in the organisations in which we have and are currently working, are working and living on autopilot. Perhaps you are too? You know the feeling, get up go to work, do what you usually do, go home…. do ...

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Are you grappling with how to change the culture?

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Our clients grapple with the question of how to change the culture because the world is changing so quickly around them. Their organisations need to learn how to adapt more quickly to remain relevant and survive. The nature of this adaption is typically identified as: A need to shift from an inward focus to a ...

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Evolving from Moribund to Innovative

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Most organisations are moribund! It’s a big statement that you may feel somewhat insulted by. But everyone’s high degree of interest in ‘innovation and being innovative’ supports my claim. The high level of interest would not exist if everyone had the answer. And, if you are the CEO, it’s not your fault. It is a trend ...

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Keys to success in leadership development

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After each program we deliver, we set time aside to chew the fat and reflect on what woked well and what we can learn to do better. We are always learning. But increasingly two keys to success are standing out in the design of our programs. These are decisions that concern the length of the ...

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Top 3 employee engagement strategies for better customer service

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Typically, our clients are service providers – and providing excellent customer service is a core element for them as they seek to remain viable, relevant and effective now and into the future. Meeting rising customer expectations depends on your ability to engage your people in an organisational vision and build their capability to bring it into ...

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Culture and sustainablity

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What do we mean by the word sustainable? One of the most interesting insights I have recently about this came from Peter Senge who, during a presentation, was reflecting on how we understand the world around us and its relationship to language. Our English language is full of nouns – the names of things. We ...

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Profound Change! Why should you care?

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The Cultivation of Profound Change website details how we can help you overcome common barriers to organisational cultural change. And if you are also concerned about our global and local unsustainability issues, then you will be really interested! But there are heaps of cultural change programs! Yes, and many are not effective… Two big reasons. 1. 70-90% of all change ...

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Beyond Kotter’s HBR Accelerate: a complexity perspective

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Its one thing to criticise – another thing to offer an alterntive! You may recall in a blog in 2012, I critiqued John Kotter’s latest missive on 8 steps to change with 8 accelerators. I found it encouraging but lacking – because it continues to cling to the old paradigm of change and although showing signs ...

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